How do I know when it's time to consider outsourcing?
What is the benefit of outsourcing over hiring an in-house employee?
They strive to offer you increased productivity, as their bottom line depends on client satisfaction! Using an OBM can offer reduced labour costs - not having to pay for insurance, taxes, sick time, holiday pay and benefits, along with reduced overhead with no need to house another person in your office.
Do I have to sign a contract?
Yes. This is both for your protection and mine. The contract is meant to clearly outline what is expected from each party. Because I require upfront payment, it also gives clients the piece of mind knowing there are legal documents in place ensuring the service they are guaranteed to receive, and that their propietary information is legally protected.
What kind of retainer payment do you require for ongoing contracts?
Why do you work in packages and not by the hour?
I prefer to prepare customized packages for each client, as each service I provide has varying degrees of difficulty, requiring a different level of skill and prices are based on this factor. It would be unfair to my clients to provide a simple task at the same higher rate as a complicated task.
Can you gain access to my information and systems if you aren't in my office?
If your systems are cloud based, they can be accessed via the internet.
Do I have to share my passwords with you?
What kind of retainer payment do you require for Dubsado projects?
Guidelines will be included in the contract, however as setups can be very time intensive, to reserve your spot in my calendar a booking fee is required. Work does not begin until the retainer payment has been received. My retainer is fifty percent upfront with the final balance due upon project delivery.